Login

For ensuring the reputable activities, we’ve prepared a refund or money-back policy for our every service. It will describe how you can get back the refund or money beyond the service from SpeedHost Bangladesh, it’s included, partner and/or affiliates.

General Terms: 

General terms will be applicable for all the eligible services of SpeedHost. In general, there may have some other special term (s) that will not go with the general rules. Let’s check the below outlined general terms for taking the services.

  • You will not get a refund more than one time for the same service.
  • You have to cancel the service before applying/asking for a refund.
  • If the services are canceled/terminated for the reasons/causes of you, you will not be eligible for the refund/money-back.
  • If you take any services using the promotional code or occasional offer, you will also get the refund. In case of buying the domain, it is not applicable for the refund. The domain name follows international law. If you want to transfer the domain after buying a name with SpeedHost in a promotional offer, you have to purchase another year for transferring the domain. Otherwise, SpeedHost will reserve the ownership. We request to contact the customer support team for being assured about the matters.
  • All refunds will be sent the account you have used for paying us. If you want to take refund to any other personal account, you have to confirm your identity, eligibility or ownership of the account taking a support ticket. It may delay the refund process for verifying the identity.
  • If you don’t request to refund the money any other account, it will be sent in the added bank account in your account. If it misses the banking details, SpeedHost is not responsible for any occurrence or delay for refunding. We recommend opening a ticket with your personal information, or banking details and it is reliable all the time.
  • Another key point is SpeedHost will deduct all the processing fees for refunding you.
  • Similarly, the refund day/time will be applied which was mentioned when you purchased a service.

In particular, SpeedHost offers 1 Week, 1 Month as well as 45 days money back guarantee or refund policy. It may also vary according to the service or promotional offer. So, we suggest checking the accurate duration of refund and similar policy.

Special Terms: 

We recommend checking the updated Special Terms when buying any service from SpeedHost. We always update the Terms Of Service for ensuring a user-friendly environment.

Domain Name Registration: 

  • In particular, Domain Name registration/transfer does not offer refund policy without unavoidable reasons from SpeedHost, and/or our affiliates.
  • For any reason, if you order a new domain name and it fails to register, cancel for not fulfilling the required documents or any other valid reasons. It happens when registering the country-based domain, due to restrictions of registering the domain.
  • It is not possible to get the refund after the confirmation of your payment and domain.
  • If SpeedHost fails to complete the purchase of you for any other reasons.

In case of a successful attempt that is not related to the above-mentioned point, we offer a money back guarantee of 3 days for the domain name.

Web Hosting: 

  • SpeedHost offers 30-days Money Back Guarantee for every yearly package. Otherwise, it is non-refundable.
  • You are not eligible for a refund if your services are terminated/canceled or ban for violating the Terms Of Service of SpeedHost.
  • If you buy a yearly package from any of the hosting including Shared Hosting, Reseller Hosting, Cloud Hosting, Windows Hosting, VPS Hosting, Dedicated Servers, Internet Radio Hosting as well as Backup Servers. In the case of monthly packages, you will not get any refund.
  • You will not get a refund for the renewals fees.
  • If you buy a hosting from SpeedHost from the promotional period, we recommend to check the refund policy from the page or contact the customer support for getting details information. In some cases, the promotional hosting package does not offer a money-back guarantee.

Private Email Hosting:

Private Email Hosting from SpeedHost or Affiliated Company is not refundable for any reasons. If you buy a domain, hosting, and email hosting, that means you will get 30 days money back guarantee for the hosting services only. When you register a domain, it is non-refundable. On the other hand, the email hosting does not offer any refund of your money.

SSL Certificates:

SpeedHost does not offer any refund for the SSL certificates. It is installed with your domain or hosting. If we fail to ensure the certificate for any unknown/known reasons, then you will get a 100% refund of your payment. You will get the refund when unavailable/unsuccessful of providing the service within the 1/2 working days.

Other Digital Services:

We don’t offer a refund for any other digital services. For example, Digital Marketing, SEO Service, Content Writing, Email Marketing, YouTube Marketing as well as SMS or other Servers or software from SpeedHost. Important to realize, SpeedHost is a customer-friendly and reliable hosting and digital service provider. So, we offer a custom refund policy for all of our services, but it does not need to mention here. Just talk to our dedicated customer support to know your personalized promotional options.

Non-refundable Services:

SpeedHost does not offer a refund for the below areas. Though we suggest talking to our customer support for getting customize user-friendly opportunities.

  • Renewing or Transfering domain name from any registrants
  • Reactivation or recovering of any domain names.
  • Buying any dedicated servers or renewal of any hosting, email hosting or other services.
  • Any services you buy from the promotional or occasional offer, Black Friday or Cyber Monday.
  • Any service affiliated with other companies.

Refund Requests:

If you think you are eligible for a refund according to the above-mentioned criteria, you can submit a request to the SpeedHost team for verifying your request. You have to add the below information with the request.

  • Why have you made a request for money back or refund?
  • Transaction details and how will you take the refund (Date of Purchase, Package Information, Account Username, and Other related Info).
  • Any other information you think the customer team can ask you.
  • Also, attach related documents or proof of your identity.

After verifying the documents and your service, if you are eligible for a refund, it will take 5 to 10 business days to send the refund.

For More Info:

Above all, do you need to know any presales or after sales question, contact our dedicated customer support team. We are available 24/7 for satisfying you.

Corporate Office: 

AMM Tower, Kha 215, Level-4, Merul Badda, Dhaka 1212
Phone: +88 01928910533
Email:  info@speedhost.com.bd
Web: www.speedhost.com.bd